Privacy Policy

Information We Collect

When you make a reservation, check in, or interact with Emroz by Kings Resort, we may collect the following categories of personal information:

• Full name, date of birth, and gender
• Contact details including email address, phone number, and postal address
• Government-issued identification details (Aadhaar, passport, driving licence) as required by law
• Payment information (credit/debit card details, UPI IDs) for processing transactions
• Reservation details including dates of stay, room preferences, and special requests
• Feedback, reviews, and correspondence with our team

How We Use Your Information

We use the personal information we collect for the following purposes:

• Processing and managing your reservations and stay
• Providing personalised services and fulfilling special requests
• Communicating with you regarding your booking, check-in details, and post-stay follow-up
• Processing payments and issuing invoices
• Complying with legal and regulatory obligations, including guest registration requirements under Indian law
• Improving our services and facilities based on guest feedback
• Sending promotional communications about offers and events, only with your explicit consent

Legal Basis for Processing

We process your personal information on the following legal grounds:

• Contractual necessity: Processing required to fulfil our reservation and hospitality agreement with you
• Legal obligation: Compliance with Indian laws requiring guest registration and identification verification
• Legitimate interest: Improving our services, ensuring security, and managing operations
• Consent: Marketing communications and non-essential data collection, where applicable

Data Sharing & Third Parties

We may share your information in the following limited circumstances:

• With payment processors to complete financial transactions securely
• With government authorities as required by Indian law (e.g., police registration of guests, tax authorities)
• With trusted service providers who assist in hotel operations (e.g., laundry, transport), bound by confidentiality obligations
• When required by court order, legal process, or to protect the rights and safety of the hotel, its guests, or the public

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure storage of physical records, access controls for digital systems, and encryption of payment data.

While we take all reasonable precautions, no method of data transmission or storage is entirely secure. We cannot guarantee absolute security but are committed to maintaining the highest standards practicable for the protection of your data.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Specifically:

• Reservation and stay records are retained for a minimum period as required under Indian hospitality and tax regulations
• Payment records are retained in accordance with financial and tax compliance requirements
• Guest identification records are maintained as mandated by local law enforcement registration requirements
• Marketing preferences and consent records are retained until you withdraw consent or request deletion

Once the retention period expires, personal data is securely deleted or anonymised.

Your Rights

Subject to applicable Indian data protection laws, you have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of any inaccurate or incomplete personal data
• Deletion: Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention requirements
• Withdraw consent: Withdraw your consent for marketing communications at any time
• Grievance: Lodge a complaint with the hotel's designated grievance officer or the relevant data protection authority

To exercise any of these rights, please contact us using the details provided at the end of this policy.

Cookies & Website Usage

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand visitor behaviour. Cookies are small text files stored on your device when you visit our website.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites and encourage you to review their privacy policies independently.

CCTV Surveillance

For the safety and security of our guests, staff, and property, CCTV surveillance cameras are installed in common areas of the hotel, including the lobby, corridors, parking areas, and entrance/exit points.

Guest rooms, bathrooms, and private spaces are never monitored by CCTV. Surveillance footage is stored securely and retained for a limited period, after which it is automatically overwritten. Access to footage is restricted to authorised hotel management and may be shared with law enforcement authorities when required by law.

Children's Privacy

Emroz by Kings Resort does not knowingly collect personal information from children under the age of 18 without the consent of a parent or legal guardian. Any personal data collected in relation to a minor guest is provided by their accompanying parent or guardian and is processed solely for the purposes of managing the stay.

Changes to This Policy

Emroz by Kings Resort reserves the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with an updated revision date. We encourage guests to review this policy periodically to stay informed about how we protect your data.

Continued use of our services following the posting of changes constitutes acceptance of those changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us: